RETURN POLICY: PLEASE CALL CUSTOMER SERVICE AT 1-800-88AWARD (1-800-882-9273)
Any issues must be reported within 24 hrs of the day of delivery.
Returns must be authorized by a Customer Service representative, and have a Tracking Number associated with this
Non Refundable items include all Custom Items, Crystal, Acrylics, Plaques, Engraving and Shipping.
Return shipping would be at customers expense
Order Changes are not available due to our fast processing time.
Additions to orders can be added to a separate order
For any order cancellations please contact a Customer Service Representative within 4 hrs to cancel.
Cancellations are subject to a cancellation fee up to 10%